INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Is it pure silver?
Yes, all our jewelry is made with genuine 92.5% sterling silver, guaranteeing quality and longevity. To preserve its brilliance, we apply premium rhodium plating to prevent tarnishing.
Do your products come with a warranty?
We don’t provide a standard warranty, but every item includes a Certificate of Authenticity confirming its silver purity and craftsmanship.
How long does delivery take?
✓ Orders ship within 2 business days
✓ Reaches you in 4-6 business days*
✓ Live tracking via SMS/email
Track your order anytime: [tracking link]
*Delivery times may vary slightly by location
What is your replacement policy?
We offer hassle-free replacements if:
✔ You share an unboxing video showing the issue
✔ Report defects within 24 hours of delivery
✔ Return all original packaging with tags & invoice
Note:
Replacement subject to video verification
No refunds - only product exchange
What is your return policy?
For your protection:
- All jewelry is final sale (no returns/exchanges)
- Immediate replacements for:
Damaged/defective items
Wrong items received
Missing pieces (with unboxing video proof)
Tip: Please scrutinize your order before purchase.
INFORMATION ABOUT US