OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is it pure silver?
Yes, all our jewelry is made with genuine 92.5% sterling silver, guaranteeing quality and longevity. To preserve its brilliance, we apply premium rhodium plating to prevent tarnishing.
Do your products come with a warranty?

We don’t provide a standard warranty, but every item includes a Certificate of Authenticity confirming its silver purity and craftsmanship.

How long does delivery take?

✓ Orders ship within 2 business days

✓ Reaches you in 4-6 business days*

✓ Live tracking via SMS/email

Track your order anytime: [tracking link]
*Delivery times may vary slightly by location

What is your replacement policy?

We offer hassle-free replacements if:

✔ You share an unboxing video showing the issue

✔ Report defects within 24 hours of delivery

✔ Return all original packaging with tags & invoice

Note:
Replacement subject to video verification
No refunds - only product exchange

What is your return policy?

For your protection:

  • All jewelry is final sale (no returns/exchanges)
  • Immediate replacements for:

Damaged/defective items
Wrong items received
Missing pieces (with unboxing video proof)

Tip: Please scrutinize your order before purchase.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS